Privacy Policy
Effective Date: 17/07/2026
At House Of Flames, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
Information We Collect
When you place an order, contact us, or interact with our website, we may collect the following information:
- Full Name
- Email Address
- Mobile Number
- Billing and Shipping Address
- Payment Details (processed securely through Razorpay; we do not store your card or banking information)
- Order History
- Any customization details you provide for your order
- IP address, browser type, device information, and website usage data collected through cookies and analytics tools
How We Use Your Information
Your information is used to:
- Process and fulfill your orders
- Deliver products and provide shipping updates
- Respond to your inquiries and customer support requests
- Communicate order confirmations, invoices, and important updates
- Improve our products, website, and customer experience
- Prevent fraudulent transactions and enhance website security
- Comply with applicable legal and regulatory requirements
Payment Security
All online payments are securely processed through Razorpay. House Of Flames does not collect or store your debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment information.
Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic and performance
- Enhance your browsing experience
You may disable cookies through your browser settings; however, some website features may not function properly.
Information Sharing
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted third parties when necessary, including:
- Courier and logistics partners for order delivery
- Payment gateway providers for payment processing
- Technology and hosting service providers
- Government or legal authorities when required by applicable law
All third-party partners are expected to handle your information responsibly and only for the services they provide.
Data Protection
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
While we strive to maintain high security standards, no method of internet transmission or electronic storage is completely secure.
Marketing Communication
With your consent, we may send promotional emails, WhatsApp messages, SMS, or updates about new collections, offers, and events.
You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate or incomplete information
- Update your contact details
- Request deletion of your personal data where legally permitted
Certain information may be retained where required for legal, taxation, accounting, or order-related purposes.
Third-Party Links
Our website may contain links to third-party websites or social media platforms. House Of Flames is not responsible for the privacy practices or content of those external websites.
Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
House Of Flames reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be published on this page with the updated effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our official website, email, WhatsApp, or Instagram.
Thank you for trusting House Of Flames. Your privacy and confidence are important to us.